Once the US Embassy in Manila approved you for US Visa, you have the two options on how you can receive it. You have the option for Home Delivery or Pick Up.
If you choose to pick up your visa at 2GO outlet you selected, you will receive a Text Message from them saying that “Your Passport/Visa is ready for pickup at 2GO outlet you selected”. See the sample text message from 2GO below:
The delivery time normally takes within 3-5 business days within Manila areas but if it’s in Provincial areas it can take up within 1 to 2 weeks.
You can also track your passport/visa through the 2GO website. Here’s the link:
http://supplychain.2go.com.ph/CustomerSupport/etrace/index.asp
For 2go, you only need to provide your passport number or your MNL case number. It will keep saying “invalid” until 2go receives the visa from the US Embassy.
Source: http://supplychain.2go.com.ph/CustomerSupport/etrace/index.asp
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i RECEIVED A TEXT MESSAGE FRO 2GO EXPRESS THAT MAY US VISA APPLICATION IS PUT ON HOLD DUE TO IRREGULARITIES CONCERN.
THE DOCUMENTS I HAVE SENT CONTAINS THE FALLOWING
1. MY OLD PASSPORT WITH ACTIVE US VISA , PASSPORT NUMBER ZZ214022
2. MY NEW PASSPORT WITH NUMBER P7208246A
3. 2 PCS 2X2 PICTURE WITH WHITE BACKGROUND
4. PHPYP COPY OF (DS-160) CONFIRMATION WITH BAR CODE AA0084U384
5. INTERVIEW WAIVER CONFIRMATION LETTER
6. PHOTO COPY OF MY RECEIPT NUMBER.
I PUT IT INSIDE A SHORT BROWN ENVELOPE, THE ATTENDANT AT 2GO DID’T EVEN SEALED MY BROWN ENVELOPED.
THANKS
ROLANDO C. AMORANTO
Please use your account for customer service requests. account.rapidvisa.com
I havent receive my passport back since june 4. My status was issued already. I sent them a letter this august 2. Need help im depress now. What to do
2go sent me a message that my passport will be delivered Saturday, I waited 24 hours, but it was not delivered, I etrace it, results said:IT HAS BEEN DELIVERED AT MIDNIGHT 12:01am the RESIDENCE IS CLOSED
That is a LIE, we have security guard, no log of delivery
I need my passport urgently
Why No customer service on Sunday? Our needs should be addressed even on Sundays
I received a text message from 2go yesterday but my visa wasn’t delivered yet and upon tracking it on their website it says invalid. Please help.