In the Ombudsman Report of 2019, we discover that the USCIS has quietly killed the InfoPass process for getting an in-person meeting with a USCIS agent to get an update about a dragged-out or stalled case. The process is now called InfoMod.
In the past, the process was to set up an online appointment at your local field office.
The new process has the following steps:
- Call USCIS at 1-800-375-5283
- Get through their automated system to talk to a tier 1 agent
- Demand a tier 2 agent and convince them to schedule an appointment
- An agent will call you back within a 48 hour window to schedule an appointment. They will only make 2 attempts to reach you. If you don't answer, you go back to step 1.
This is likely another measure designed to make the immigration difficult and less streamlined by the Trump Administration. They claim that it's to avoid frivolous InfoPass appointments, but it makes it very difficult for those who have a legitimate reason to schedule one.