A Support Request is a feature of your RapidVisa account that is our primary method to securely communicate to you about your case. We do not use email for such communications. By keeping all correspondence in the form of a support request, our teams have more organized access to view previous activity on your case. You can access your “support mail” by logging into your RapidVisa account. Do not send direct email from your standard inbox. To ensure your correspondence reaches the appropriate team, fill out a support request within your account.