A Support Request is a feature of your RapidVisa account that we use as a primary method to securely communicate with you about your case. We do not use email for such communications. By keeping all correspondence in the form of a support request, our teams have more organized access to view previous activities on your case. You can access your "support mail" by logging into your RapidVisa account. To ensure your correspondence reaches the appropriate team, fill out a support request within your account. Do not send a direct email from your standard inbox.
An example of what you'll see in your support mail area.